| Team Member Engagement (Training Modules) |
Each of the training modules mentioned below is based upon concepts of Inquire,Involve,Innovate and Impact.
How we inquire into your team member engagement strategy, involve all levels of your organization in its execution, innovate outside-of-the-box interventions to imbed your strategy into the daily fabric of your operation so that, together, we can impact behavior to get the results you want.
Being a Contributing Team Member
In today's workplace, people are expected to be contributing team players, usually on several teams at once. Effective contribution is supported by understanding the personal characteristics required, defining and meeting expectations, clarifying perceptions and reality, and enhancing perceptions among team members.
Bringing Conflict Into the Open
Many organizations have challenges when conflict is avoided, where some people are unaware of issues, and when difficult topics are not brought out into the open. Conflict can be constructive when people understand the sources of conflict and the issues are clarified.
Communicate with Diplomacy and Tact
This module gives participants the opportunity to practice dealing with trying situations in a confident and diplomatic way. They will learn to speak honestly and tactfully, give and receive constructive feedback, and use mediation skills to help others find common ground when holding opposing viewpoints.
Communicating Across Generations
This module provides insights to help you honor, appreciate, and identify with different generations. As you learn to connect and communicate more effectively with one another, you can begin to view differences as healthy and see how they provide exciting opportunities to collaborate on innovative solutions.
Conflict - Maintaining Emotional Control
Maintaining emotional control when you deal with relationship conflicts is probably the most important step, and the most difficult. People can reduce escalation of negative attitudes by understanding and controlling the six elements of the conflict cycle, learning methods to process anger, creating healthy alternatives to destructive responses, and creating dialogue to discuss the issue while maintaining control.
Conflict as a Growth Opportunity
Many people avoid conflict because they don't see the important breakthroughs that can occur when issues are brought into the open and resolved. People need to understand and analyze organizational barriers and take action to build trust.
Conflict Mediation
Mediation becomes an alternative to consider when a third person intercedes to help two opposing parties work toward a solution. Mediators create constructive discussion by getting people to establish ground rules, give people the opportunity to clarify the problem, gather information, generate options, negotiate solutions, and reach agreement.
Dealing with Difficult Team Members
People often contribute to team dysfunction without being aware of their negative behavior, or knowing how to address these behaviors in others. Dealing with difficult people starts with identifying disruptive actions, understanding the dynamics and stages of group reactions, and addressing issues with candor and tact.
Ending a Successful Team
Too often, the valuable lessons learned in the team process are lost when the team disbands. Months or years of growth in the team?s knowledge and many of the final recommendations are left behind. When bringing closure to a team, capture collective learning and clearly identify who will take responsibility for assuring follow-through.
Establishing an Effective Team
Establishing a new team or renewing an existing one is the responsibility of everyone on the team. Effective teams are built on establishing a common vision, creating building blocks for communication and collaboration, identifying and planning for roadblocks, and establishing accountability.
External Partnerships
Most organizations work closely with external consultants, vendors, advisors, suppliers, and clients to maximize their own effectiveness. Effective partnerships include understanding the dynamics of team growth over time, defining the team purpose, and negotiating clear expectations.
Internal Conflict Resolution
People respond to internal conflict in a range of attitudes from passive, to assertive and aggressive. Understanding the sources of conflict like processes, team roles, interpersonal relationships, direction of the team, and external factors helps people to take personal responsibility and develop conflict strategies.
Interpersonal Competence for Career Growth
In this module, you will examine the role that interpersonal relationships play in your career success. You chart the relationships that will be most critical to your success in the future and set goals for strengthening those relationships.
Interpersonal Competence: Connect with Others
In this module, you will explore the impact on your professional development when you apply Dale Carnegie's principles for building trust and rapport. These nine principles form the basis for establishing respectful and understanding professional relationships.
Keep Stress and Worry in Perspective
In this module, you will examine ways that you lose your perspective on stress and worry in your lives and develop ways of getting your perspective back on track. You develop stress management strategies based on three pillars of perspective: physical, mental, and social.
Stress Reduction through New Work Habits
Anyone can fall into unproductive work habits over a period of time. You drift into routines that are inefficient, become less and less organized, or experience deterioration in your work attitudes. Often, you slip into unproductive work habits without realizing it. Over time, you become comfortable with these work habits, and it can be difficult to break those established patterns.
Team Building
Creating alignment and purpose in a team helps promote action, focus, and direction. Teams need to work together to identify and work by the values, vision, and guiding principles that build successful teamwork.
Understanding Diversity
Diversity in the workplace is increasingly a topic of discussion. Various studies have attempted to quantify the impact of diversity on the success of an organization. While the resulting statistics and conclusions may differ, it remains clear that today's employees and their leaders encounter a wide range of difference when interacting with their colleagues. When addressed poorly, these differences may cause conflict and reduce productivity. When you manage these differences well, this richness of diversity can create an environment of inclusion that produces strong work teams.
Understanding Generational Diversity
This module offers valuable insights into what makes each generation tick. You'll gain a better understanding of why one group values company loyalty, while another has a 'me first' mindset; why one is team oriented, while the other is fiercely independent; why one works for rewards, while another works only if the work is interesting and fulfilling.
Valuing Diversity
In this module, you will explore how values may differ and how uncovering shared values can help you bridge differences. You will work with fundamental approaches to stimulate open, honest discussions. You will apply a set of proven principles to foster mutual trust and build a solid basis for pursuing shared goals.
Avoid Burnout
Workplace burnout isn't the same as workplace stress. Burnout may be the result of unrelenting stress even though it isn't the same as too much stress. When you're stressed, you care too much, but when you're burned out, you don't see any hope of improvement. You don't want to get to that point.
Balance Work and Life
Work-Life balance is a hot topic of conversation among many employees. While you and you colleagues may discuss the topic, what are you doing to create your desired level of balance? What are your priorities? What are the critical factors in your life that you desire to balance? How do you create and implement an action plan that helps you achieve goals and develop a desired level of balance?
Work with Difficult People
This module will help participants confront and deal effectively with the behaviors and attitudes of difficult people, rather than react negatively. You will examine difficult qualities, and look at ourselves to see if you might be a contributing factor. You'll review the concept of the benefit of the doubt, apply principles to counter difficult behaviors and attitudes, and learn a 12 step process for negotiating and compromising with difficult people.
Team Building Basics
Establishing foundational concepts for building teams is a valuable starting point for team success. The Team Cycle shows how teams begin in the Formation stage, and evolve to the Termination stage. Team definitions help participants to see the complexity of their involvement in various teams simultaneously. Everyone works as part of at least one team, typically an intact vertical team. Most organizations today expect their people to serve on multiple teams, including both internal and external partnerships.
Conflict to Collaboration
Organizations look for collaborative solutions when people need to tap into others for skills, expertise, creativity, innovation, and fresh perspectives. An effective process for collaboration includes goal definition, fact finding, issue definition, requesting help, exploring options, implementation, and follow up.
Disagree Agreeably
This module provides insights into your own personality and into how you react when you must deal with differences of opinion surrounding your 'hot buttons'. You will learn to control your emotions, give others the benefit of the doubt, and to express your opinions in ways that allow for acceptance, agreeable outcomes, and improved productivity.
Foundation for Success
In this module, we establish a foundation for your professional and personal growth and achievement. You will create a personal vision that helps expand your comfort zones and enables you to welcome new challenges.
Interpersonal Competence: Best Practices
In this module, you analyze ways you can be more productive and professional in your work relationships. Starting with a broad view of areas where you could improve your interaction with others, you will commit to specific actions with timetables for making our professional relationships stronger.
Interpersonal Competence: Enhance Teamwork
Dale Carnegie's second set of Human Relations Principles are devoted to taking individual action that will encourage and promote successful teamwork. In each of these principles, you practice the art of setting aside your own personal agendas to achieve team unity and cohesion.
Interpersonal Competence: Influence Change
This module will examine your opportunities to influence change within your organization by influencing the behaviors and attitudes of others. You will identify principles for respectfully and sincerely leading others through periods of change. In addition, you will assess your own attitude and willingness to change your own behavior to positively influence other members of your team.
Leveraging Diversity
In this module, you will explore some of your existing attitudes and behaviors to better understand how others might view you. You will discover how your actions toward individuals and groups affect others. You will consider new approaches to build a more cohesive and diverse organization.
Managing Across Generations
This module provides insights and tools to help you turn the different attitudes and skills each generation brings to the table into powerful performance drivers. We will learn the best approaches to providing feedback and coaching for each generation, resulting in a more rewarding and engaging work environment for both employee and manager.
Staying Positive in the Face of Layoffs
This module provides insights into how you feel in the current climate of layoffs and how your feelings impact the way how you think and behave. You will apply tools and tips to stay positive and focused on situations you can control, thereby increasing your productivity and value and bouncing back even stronger than ever.
Sustaining Measurable Success
Business reality requires that people and organizations will have to constantly get more done, better, and faster, with fewer resources. You have to recognize what is working well and celebrate success, but current accomplishment is not enough. You also have to be able to identify obstacles to continuous improvement and create strategies to sustain success.
Negotiations: A Human Relations Approach
Regardless of the position you hold in your organization, your work day is a series of negotiations. The ability to use all-win negotiation skills can make all the difference in your negotiating success and is essential to influencing people and facilitating constructive, positive relationships.
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