Watering a few saplings the Milagrow way!
Posted by Rajesh Kumar, 'IT Doctor' and Business Head, Portal Solutions
While industry in general have the propensity to organise their CSR initiatives around visits to old age homes, participate in green campaigns, or impart computer training to the under-privileged, we at Milagrow have chosen a different way. Every month, on a day dedicated to CSR, we choose to water a few saplings. Today was one such day. We choose to call this gardening initiative as Venture Doctors. Read on why.
Micro, Small and Medium Businesses have their own peculiar set of problems. This includes identifying their possible bottlenecks to growth, technology adoption choice or cultural issues, or, plain A vs B action choice. Most often, businesses find it difficult to define their problems. We devote our CSR day to help a pre-qualified set of Micro, Small and Medium businesses discusses the issues confronting their growth and help them arrive at further pointers. It is something that we do out of our corporate joy, since there is no commercial arrangement in this. In other words, SMBs that register to participate in Venture Doctors do not have to make any payment, unless they wish to engage a 'Doctor' for extra time.
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My First Day as an Entrepreneur...
- By e-mail from Veera Mavalwala
Dear Friends,My first day as an Entrepreneur indeed has been very satisfying! I woke up as usual at 7.00 am - thought I would go back to sleep so set the alarm for 8.00 am - but couldnt sleep so was up by 7.30 am. Read the newspaper back to back (not just glancing through it as I would normally do), had a bath and was ready (make-up and all) at 10.00 am when my Partner Mona came over. I requested her that I would like to say a Prayer and light a diya before we started our first day together. She agreed and I read out a "Mushkil Aasan" prayer which I normal say on Tuesdays and Fridays. We ate the Prasad of channa and elaichidana and started working around 11.00 am on our Presentation for our "NAVROZE ACADEMY - The Finishing School for Business & Admin Professionals". We continued till 1.00 pm when I took half an hour off to prepare lunch - Dal, Rice and Zeera Aaloo. We had lunch and continued with the Presentation. In the meanwhile, Mona got an e-mail for a "Train the Trainer", Training Programme. We liked the contents of the course and after a bit of bargaining (Thanks Rajeev for the tips!) enrolled ourselves for the 3-day Programme from 12-14 Feb 09. Also, made some calls to fix some meetings for tomorrow.
We completed the Presentation by 5.45 pm and Mona just left. I have mailed it to my friend for help and am now sitting to write about my first day as an ENTREPRENEUR!
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The First Milagrow Entrepreneur...
Here is an email we received recently from one of the Milagrows.. It represents our entrepreneurial spirit
Dear Friends,
I am very happy to inform you that Milagrow has its first Entrepreneur!
The place to improve the world is first in one's own heart, head and hands
…… Robert M. Pirsig
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Why is it difficult to approach Government
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Ethics for SMEs
-Contributed by Kanak Dutta, Knowledge Buddy
Business ethics set the standard for how your business is conducted. They define the value system of how you operate in the marketplace and within your business. With legal scandals concerning insider trading and employee theft making the news, it is no wonder that businesses are increasingly giving attention to the ethical basis of their business and how to lead in an ethical way. While the examples above seem to be clear-cut breaches of ethics, many ethical dilemmas that are not so clear-cut are faced on a daily basis in business. In fact, there may not even be a “right” or “wrong” answer to the dilemma, but how you deal with it will says much about you and your business.
These decisions are often referred to as being in the “gray” area. They are not black-or-white, but could be argued appropriately either way.
Importance of Business Ethics in your company
There are definite advantages to owning your own business when you want to establish an ethics policy. Basically ethics come from the top. Without setting an example at the top, it is often difficult, if not impossible, to convince your employees that they too should be ethical in their business dealings. A well-defined ethics policy along with an outline of related standards of conduct provides the framework for ethical, moral behavior within your company.
What is the benefit of developing such a policy, you may be wondering. The benefit is higher employee morale and commitment that in most cases leads to higher profits. But higher profits should not be your motivating factor in defining your ethics policy.
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Internal Maintenance Contracts - A Best Practice?
-Contributed by Sarath Srinivasan
Recently I visited the facilities of a 'service' retail outlet in a small town in Nagpur. The interesting aspect was that the owner of this enterprise had trained his employees to perform maintenance on the equipment. The innovation from his side was that he had done with by awarding maintenance contracts to individuals within his organisation. So if there were 4-5 machines to be maintained in a shop, each had a maintenance contract which was given to a person working at the shop. This person was then trained to perform the job. By providing a monetary incentive for maintenance in the form of a service contract he was able to ensure that his equipment was taken care of. This would also ensure that preventative maintenance is undertaken on a regular basis. Esepcially if the maintenance contract is on a fixed fee basis, it make so much more sense for the person to maintain the equipment and ensure no failures rather than spend inordinate amount of time trying to repair failed equipment under time pressures.
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World SME Conference Event Flow
-Contributed by Veera Mavalwala
Day 1 of the World SME Conference organized by Milagrow Business & Knowledge Solutions kicked off on 12 December 2008 with a simple ceremony of Release of Milagrow Study “State of India MSMEs 2008” by Dr Jagdish Sheth, Charles H Kellstadt Professor of Marketing in the Goizueta Business School at Emory University, followed by an inaugural address by the Founder Director Mr Rajeev Karwal welcoming the august gathering of Speakers – from India and overseas - Government officials, media and a hall full of delegates from all over India. During the day other Milagrow Studies were released -“Government backed initiatives and the progress of MSMEs in India” and “Women Entrepreneurs of MSME Clusters in Hyderabad – How Women bettered Men”,
The Emcee then introduced the first Speaker of the Day, Mr Pravir Kumar, Jt Secretary, Ministry of MSME. He was bombarded with questions, which he tried to answer in a diplomatic way. He apprised the audience on the steps being taken by the Ministry to help the MSMEs in the country. The Media thronged him after his talk to get ‘bites’ for their TV and newspapers.
Mr V Vaidyanathan, Executive Director, ICICI Bank then gave a bank’s perspective of “Winning in difficult Times” – he explained how the bank functions in these difficult and “Rocking Times”. He too had to answer a lot of difficult questions which the media and audience wanted answers for.
With some humor the Emcee introduced the next Speaker of the morning, Mr Guriqbal Singh Jaiya, Director SMEs from WIPO Geneva, who gave his views on intellectual property and how this can be used as a sustainable competitive tool by the MSMEs.
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The Milagrow Values
-Contributed by Team Milagrow, Compiled by Sarath Srinivasan, Knowledge Guide
When the entire Milagrow team got together in July 08 to define the Vision of the company we also listed what we believed were the values and culture that bound us together.
Our Values
- Ethics – Integrity, Honesty and Transparency in what we do
- Trust – Believe in People
- Respect – For all Stake Holders
- Commitment – Own everything we do
Our Culture
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World SME Conference 2008, A "first" in the truest sense of the word..
-Contributed by Tapan Bhatnagar
The Milagrow World SME Conference concluded successfully on the 13th of December 2008. The conference was a tremendous success, and I'm not shooting off the cuff here. The success of the conference is measurable in terms of the number of speakers, number of delegates, Press attendance, number of Partners, profitability, number of press ads etc.
The conference to an outsider would look like Mission Impossible part I - II - III combined, but here at Milagrow, as with any other projects, we are strivers. The conference was properly conceived and though we were on a road less travelled, we were sure of the positiveness of the outcome. The idea was conceived almost a year back with basically two ideas:
I. Bring Global MSMEs on a common platform to interact with each other as well as with industry captains and govt officials to interact and understand the challenges faced by the MSME ecosystem.
II. Take a leap as an authority in the MSME space in India
Based on these ideas, the development of the conference began. This started with creation of the compilation of the ideas and output we expected to achieve from the conference and what was our plan to achieve the same. Mind you, at this point in time, Milagrow was just a young organisation - less than 1 year old! But, the difference between Milagrow and any other organization is that we dream big and then strive to achieve that dream.
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The Delegates at the Conference
-Contributed by Charu Gupta, Knowledge Buddy
The 1st World SME Conference organized by Milagrow was a huge success and went off very well. I was a part of delegate registration team where we approached various Associations, Banks, Retail and IT Companies specifically dealing in SME sector who could participate as delegates and gain from the conference. The Mumbai blasts tragedy had just struck the whole country few days before the conference but that too didn't deterred us and also our participants and we saw massive participation from the industry and the event was attended by more than 250 delegates.
The task of delegate registration was started in the last week of October which was a little late but still we managed to get pretty good response. We tied up with various prominent associations and portals which helped us to create the buzz and seek active participation for our conference. The whole delegate registration process involved getting the delegates, making follow-up calls to prospective delegates, receiving the payments of confirmed ones and sending them invoice and an acknowledgment mail immediately, sending the reminders to those whose payments were due, sending final mail informing about the venue, timings and the final schedule to all the delegates and also meanwhile maintaining a complete excel sheet of the same.
On the day of the conference the delegates were received at the registration desk where we had prior segregated list for press, special guests, paid delegates and delegates from sponsors and partners. The names were cross checked and the delegates were handed over the delegate kit and the schedule of the conference. On the second day, the names were again cross-checked to avoid any chaos.
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